Terms of Service

By accessing or using the Helps Bridge Limited website and services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms, please do not use our services.

1.1 Eligibility

You must be at least 18 years old to use our services. By using our services, you confirm that:

• You are at least 18 years of age
• You have full legal capacity to enter into binding contracts
• You will provide accurate, honest, and complete information
• You will comply with all applicable local, national, and international laws

1.2 Business Representation

If you are using our services on behalf of a business or organization, you confirm that you have the legal authority to bind that entity to these Terms.

Helps Bridge Limited provides digital empowerment and marketing consultation services, including but not limited to:

• Internet and digital literacy guidance for beginners
• Online marketing and advertising strategy consultation
• AI tools education and integration support
• Website and social media page guidance
• Personalized digital roadmap creation
• Campaign setup, optimization, and ongoing support

3.1 Submission Process

When you submit a consultation request through our website, the following process applies:

1. You provide information about your goals, current situation, and budget
2. We review your submission within 24–48 hours
3. We assess whether we are the right fit to help you achieve your goals
4. If approved, we send you a secure payment link via email

3.2 No Immediate Payment

You are not charged at the time of submitting the consultation request form. Payment is only requested after we review and formally accept your request.

3.3 Right to Decline

Helps Bridge Limited reserves the right to decline any consultation request for any reason, including but not limited to:

• Insufficient or unclear information provided
• The request falls outside our area of expertise
• Unrealistic expectations or misaligned goals
• Previous violations of our Terms
• Current capacity limitations

If we decline your request, you will be notified by email and no payment will be required.

3.4 Acceptance & Payment

If we accept your consultation request:

• You will receive an email with a secure payment link
• Payment must be completed within 7 days of receiving the link
• Services commence only after payment is fully confirmed
• Failure to pay within 7 days may result in automatic cancellation

4.1 Service Packages

We currently offer the following consultation packages:

4.2 Payment Terms

• All prices are listed in Euros (€) and are subject to change at any time
• Full payment is required before any services begin
• We accept payment via trusted third-party processors (Stripe, PayPal, Payoneer)
• You are responsible for any fees charged by your own bank or card issuer
• Prices do not include applicable local taxes, which may be added at checkout

4.3 Currency & Exchange Rates

If you pay in a currency other than Euros, the exchange rate is determined by our payment processor at the time of the transaction. Helps Bridge Limited is not responsible for currency conversion fees or rate fluctuations.

4.4 Non-Payment

If payment is not received within the specified timeframe, we reserve the right to cancel your consultation, suspend service delivery, and pursue appropriate remedies for outstanding balances.

5.1 Refund Eligibility

✅ Full Refund (100%)

• Requested within 24 hours of payment AND before any work or consultation has been delivered
• Helps Bridge Limited is unable to deliver the service as described
• A technical issue on our end prevents service delivery

⚠️ Partial Refund (50%)

• Requested within 7 days of payment AND before 50% of deliverables have been provided
• You provide a clear and valid reason for your dissatisfaction

❌ No Refund

• After all deliverables have been fully delivered
• More than 14 days after payment was made
• You fail to provide information or cooperation we requested
• Strategies are implemented incorrectly or incompletely on your end
• External factors such as market conditions or platform changes affect results
• You violate these Terms of Service

5.2 How to Request a Refund

1. Email us at contact@helpsbridge.com with "Refund Request" in the subject line
2. Include your order reference, payment date, and the reason for your request
3. We will review your request within 3–5 business days
4. Approved refunds are processed within 7–10 business days to your original payment method

5.3 Client-Initiated Cancellation

You may cancel services at any time by notifying us in writing. Refunds for cancellations are subject to the policy above, based on the amount of work already completed at the time of cancellation.

6.1 Delivery Timeline

Estimated delivery timeframes by package (from the date payment is confirmed):

• 🌱 Starter Review: 3–5 business days
• 🚀 Action Plan: 5–7 business days
• 🔍 Deep Analysis: 7–10 business days
• 🌟 Full Support: Ongoing over 6 weeks with weekly check-ins

Timelines may vary based on complexity and the information you provide. We will notify you promptly of any delays.

6.2 Your Responsibilities as a Client

To ensure smooth and timely delivery, you agree to:

• Provide accurate, honest, and complete information from the start
• Respond to our requests for additional details within 48 hours
• Grant necessary access to accounts, pages, or platforms where applicable
• Be available for scheduled calls or sessions at the agreed times

6.3 Delays Due to Client

If you are unresponsive or fail to provide required materials, we reserve the right to pause the project timeline, deliver partial results based on available information, or cancel the project without a refund if you remain unresponsive for more than 30 consecutive days.

6.4 Format of Deliverables

All deliverables are provided in digital format through one or more of the following:

• Email — PDF documents and written reports
• Shared Google Docs or secure cloud storage links
• Video or phone consultations (for applicable packages)
• WhatsApp or messaging support (where applicable)

7.1 What You Own

Upon full payment, you own the following materials created specifically for you:

• Your custom strategy, roadmap, and consultation reports
• Ad copy, content templates, and materials developed for your business

7.2 What We Retain

Helps Bridge Limited retains ownership of:

• Our proprietary methodologies, frameworks, and consulting processes
• Templates and tools used across multiple client engagements
• Our general expertise and intellectual know-how
• The right to use anonymized, non-identifiable case study examples for marketing

7.3 Your Materials

By providing us with materials such as logos, images, or website content, you grant Helps Bridge Limited a limited, non-exclusive license to use them solely for the purpose of delivering your services. We will never share or use your materials beyond our engagement with you.

7.4 Restrictions

You may not:

• Resell or redistribute our deliverables as your own consulting services
• Share our proprietary methodologies publicly without prior written permission
• Reverse-engineer our strategies to build competing services
• Remove any copyright or attribution notices from our materials

8.1 No Guarantees of Results

Helps Bridge Limited provides professional consultation based on industry knowledge and best practices. However:

• We do not guarantee specific revenue, profit, growth, or other measurable outcomes
• Results depend on your implementation, market conditions, budget, competition, and many other factors outside our control
• Any examples, testimonials, or case studies on our website reflect specific circumstances and are not a promise of similar results

8.2 Services Provided "As-Is"

Our services are provided on an "as-is" and "as-available" basis. We make no warranties, express or implied, regarding accuracy, completeness, uninterrupted service, or fitness for a particular purpose.

8.3 Third-Party Platforms

Our guidance may involve third-party platforms such as Facebook, Instagram, Google, TikTok, and others. We are not responsible for changes to their policies or algorithms, account suspensions, platform downtime, or third-party pricing changes.

8.4 Limitation of Liability

To the maximum extent permitted by applicable law, Helps Bridge Limited's total liability for any claim arising from our services is strictly limited to the amount you paid for the specific service package in question.

We are not liable for indirect, incidental, or consequential damages, lost profits, data loss, business interruption, or any damages exceeding the amount paid for services.

8.5 Indemnification

You agree to indemnify and hold Helps Bridge Limited harmless from any claims, damages, or expenses arising from your violation of these Terms, your violation of any laws or third-party rights, or your misuse of our services or deliverables.

9.1 Our Commitment to You

We treat all client information as strictly confidential. We will not disclose your business strategies, personal information, or proprietary details to any third party, except as required to deliver your services or as required by law.

9.2 Your Commitment to Us

You agree to keep confidential any non-public information we share during our engagement, including our proprietary methodologies, internal frameworks, and specific consulting strategies.

9.3 Exceptions

Confidentiality obligations do not apply to information that is already publicly available, was known before our engagement began, is independently developed without using our materials, or must be disclosed by law or court order.

You agree not to use our website or services to:

• Violate any applicable laws or regulations
• Infringe on the intellectual property rights of others
• Transmit harmful code, viruses, or malware of any kind
• Harass, abuse, threaten, or harm any person
• Impersonate any individual, business, or entity
• Collect or harvest personal data without explicit consent
• Promote illegal products, services, or activities
• Engage in fraudulent or deceptive behavior
• Attempt to hack, disrupt, or damage our systems or website
• Use our services to build competing consulting offerings
• Scrape or extract data from our website using automated tools

11.1 Termination by You

You may terminate services at any time by providing written notice to us via email. Refunds for early termination are subject to the refund policy outlined in Section 5.

11.2 Termination by Us

Helps Bridge Limited may terminate or suspend services immediately and without notice if you:

• Violate any provision of these Terms of Service
• Provide false, misleading, or inaccurate information
• Engage in abusive, threatening, or disrespectful behavior
• Fail to complete payment for services rendered
• Use our services for illegal or unethical purposes
• Breach confidentiality obligations

11.3 Effect of Termination

Upon termination, you must cease using any materials and deliverables we provided, we will stop delivering services, and you remain liable for any outstanding payments. Sections regarding confidentiality, intellectual property, limitations of liability, and dispute resolution survive termination.

12.1 Informal Resolution First

Before filing any formal claim, you agree to contact us at contact@helpsbridge.com to resolve the issue informally. We commit to engaging in good faith and working toward a fair resolution for both parties.

12.2 Governing Law

These Terms are governed by the laws of Morocco, without regard to conflict of law principles.

12.3 Jurisdiction

Any disputes arising from these Terms or our services shall be subject to the exclusive jurisdiction of the competent courts of Morocco. By using our services, you consent to this jurisdiction.

12.4 Class Action Waiver

You agree to resolve any disputes with Helps Bridge Limited on an individual basis only. You waive any right to participate in class action lawsuits or class-wide arbitration proceedings.

Helps Bridge Limited reserves the right to update or modify these Terms at any time. When we make meaningful changes, we will:

• Update the "Last Updated" date at the top of this page
• Notify active clients via email of material changes
• Display a notice on our website for a reasonable period

Continued use of our services after changes take effect constitutes your acceptance of the updated Terms. If you do not agree with the changes, please stop using our services and contact us.

14.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Helps Bridge Limited regarding our services and supersede all prior agreements or understandings.

14.2 Severability

If any provision of these Terms is found to be invalid or unenforceable by a competent court, the remaining provisions will continue in full force and effect.

14.3 Waiver

Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision in the future.

14.4 Assignment

You may not assign, transfer, or delegate these Terms or your rights under them without our prior written consent. Helps Bridge Limited may assign these Terms without restriction.

14.5 Force Majeure

Helps Bridge Limited is not liable for delays or failures in service delivery caused by circumstances beyond our reasonable control, including natural disasters, war, government actions, pandemics, widespread internet outages, or third-party platform failures.

14.6 Language

These Terms are written in English. Any translations provided are for convenience only. In the event of any conflict between language versions, the English version shall prevail.

14.7 Survival

All provisions regarding payment obligations, intellectual property, confidentiality, disclaimers, limitations of liability, and dispute resolution survive any termination of these Terms.

If you have any questions, concerns, or need clarification regarding these Terms of Service, please don't hesitate to reach out. We are here to help.