Last Updated: February 6, 2026
Your peace of mind matters to us. 🌸 This Refund Policy explains clearly when and how you can request a refund for Helps Bridge Limited consultation services. We are committed to being fair, transparent, and human in every decision we make — because we know this money means something real to you.
At Helps Bridge Limited, we believe in earning your trust — not just your money. Our refund policy is designed to:
Important reminder: We review every consultation request before asking for payment. You only pay after we confirm we can genuinely help you. This process alone greatly reduces the need for refunds — because we don't accept requests we can't serve well.
Refund eligibility depends on the timing of your request and the amount of work already completed. Here is a simple overview:
No work delivered yet and within 24 hours of payment — approved without questions.
Work has started but less than half of deliverables have been sent and within 7 days.
Full service delivered, more than 14 days passed, or specific conditions below apply.
You are entitled to a full refund in the following situations:
✅ Automatic Approval: Full refund requests made within 24 hours of payment and before any work begins are approved automatically — no questions, no hassle.
You are eligible for a 50% partial refund in the following circumstances:
Why 50%? Partial refunds acknowledge the real time and expertise already invested in your case — while still returning a meaningful portion of your payment if things aren't working out. We think that's fair for everyone. 🌸
We want to be upfront: refunds are not available in the following situations:
Important clarification: Helps Bridge Limited provides consultation, education, and strategic guidance — not guaranteed business results. We cannot process refunds based solely on revenue, traffic, or growth outcomes, as these depend on many factors entirely outside our control, including your effort, budget, market, and implementation.
Here is a clear breakdown of refund eligibility based on each consultation package:
| Package | Price | Full Refund Window | Partial Refund Window |
|---|---|---|---|
| 🌱 Starter Review | €31.99 | Within 24 hrs (before report is sent) | Up to 5 days (if report not yet delivered) |
| 🚀 Action Plan | €41.98 | Within 24 hrs (before any delivery) | Up to 7 days (before 50% of deliverables sent) |
| 🔍 Deep Analysis | €62.99 | Within 24 hrs (before analysis starts) | Up to 7 days (before full analysis complete) |
| 🌟 Full Support | €109.99 | Within 24 hrs (before first call) | Up to 14 days / before Week 3 begins |
Full Support Package note: For the 6-week Full Support package, partial refunds are calculated proportionally based on weeks completed. Once Week 3 begins (50% of the program), no further refunds are available.
If you believe you qualify for a refund, here is exactly what to do — step by step:
Email us at contact@helpsbridge.com with "Refund Request" in the subject line. Please do this as soon as possible — timing matters.
In your email, please include: your full name, the email you used for payment, your order or invoice number, payment date, package purchased, and a clear explanation of your reason for the refund request.
Our team reviews all refund requests within 3–5 business days. We may reach out to ask a clarifying question or to discuss possible alternatives before making a final decision.
We will email you our decision along with a full explanation. If approved, we confirm the refund amount and the expected processing timeline.
Approved refunds are processed within 7–10 business days back to your original payment method. You will receive a confirmation email once the refund is issued.
Not seeing your refund after 10 business days? Please contact your bank or payment provider first — they can often trace it quickly. If the issue continues, email us at contact@helpsbridge.com and we will investigate on our end right away.
Payment processing fees charged by third-party providers (Stripe, PayPal, etc.) are non-refundable. These fees are collected by the payment processor — not by Helps Bridge Limited — and cannot be returned.
For a payment of €50.00:
Exception: In cases where we are unable to deliver service due to our own error, Helps Bridge Limited will absorb the processing fee and refund you the full original amount paid.
Before submitting a refund request, we encourage you to reach out. There are often better options that serve you well without losing the value you've already paid for:
We want you to succeed. 🌸 If you're not satisfied or feeling lost, please reach out before requesting a refund. We would much rather find a solution that actually helps you than simply return your money and part ways.
If we deny your request and you believe the decision is wrong, you have options:
If you initiate a chargeback directly with your bank or card issuer, please be aware:
Please contact us first: Initiating a chargeback after receiving full service and all deliverables may be considered fraud. We always prefer to resolve issues directly, with kindness and fairness to both sides.
We understand that life doesn't always go to plan. If you experience a serious health issue, family emergency, or other unforeseen crisis — please tell us. We will always listen with compassion, explore pausing your service, and evaluate refund eligibility on a case-by-case basis with genuine care.
In the event of natural disasters, pandemics, war, or other circumstances beyond anyone's control, we will work with you to reschedule or adjust your service. Refunds or credits will be considered based on the specific circumstances involved.
In the unfortunate event of a client passing or becoming seriously incapacitated, family members or legal representatives are welcome to contact us. We will handle all matters with the utmost sensitivity, respect, and generosity regarding any applicable refund.
Helps Bridge Limited reserves the right to update this Refund Policy at any time. When changes are made:
Your protection: If we ever make changes that reduce your refund rights, those changes will never apply retroactively to a service you've already purchased.
We're here to help — always. Reach out before, during, or after your consultation and we'll take care of you.
Our Promise to You: 🌸 We are committed to being fair and reasonable in every refund decision. If you are unhappy, we genuinely want to know — and we will do our best to make it right. Your success and satisfaction are not just good for business. They are the whole reason we exist.
This Refund Policy forms part of our Terms of Service. By purchasing our services, you agree to the terms of this policy. © 2026 Helps Bridge Limited. All rights reserved. 🌸