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Privacy Policy

Last Updated: February 6, 2026

Your privacy matters to us. This Privacy Policy explains how Cooper Firms collects, uses, protects, and shares your personal information when you use our website and consultation services.

1. Information We Collect

1.1 Information You Provide Directly

When you request a consultation or contact us, we collect:

  • Personal Identification: Full name, email address, phone number
  • Business Information: Website URL (if applicable), business type, industry
  • Goals and Preferences: Your marketing goals, budget range, current situation, package selection
  • Communication Records: Messages, emails, and call notes from our interactions
  • Payment Information: Processed securely through third-party payment processors (we do not store credit card details)

1.2 Information Collected Automatically

When you visit our website, we may automatically collect:

  • Technical Data: IP address, browser type, operating system, device information
  • Usage Data: Pages viewed, time spent on pages, click patterns, referring website
  • Cookies: Small data files stored on your device (see Section 6 for details)

1.3 Information From Third Parties

We may receive information about you from:

  • Payment processors (transaction confirmations)
  • Analytics providers (anonymized usage statistics)
  • Publicly available sources (if you provide your website URL, we may review it)

2. How We Use Your Information

We use your personal information for the following purposes:

2.1 Service Delivery

  • Review and respond to consultation requests
  • Provide personalized marketing consultation and strategy
  • Deliver digital marketing services you've purchased
  • Communicate with you about your project or consultation
  • Send follow-up materials, reports, and deliverables

2.2 Payment Processing

  • Process payments and send payment links
  • Issue invoices and receipts
  • Prevent fraud and unauthorized transactions

2.3 Communication

  • Respond to your inquiries and requests
  • Send service updates and important notices
  • Provide customer support
  • Send marketing communications (only with your consent)

2.4 Website Improvement

  • Analyze website usage to improve functionality
  • Troubleshoot technical issues
  • Understand user behavior and preferences
  • Optimize content and user experience

2.5 Legal Compliance

  • Comply with legal obligations
  • Enforce our Terms of Service
  • Protect our rights, privacy, safety, and property
  • Prevent illegal activities

Important: We will never sell your personal information to third parties for marketing purposes.

3. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), UK, or Switzerland, we process your personal data based on:

Legal Basis Purpose
Contract Performance To deliver consultation services you've requested
Consent For marketing communications and non-essential cookies
Legitimate Interest To improve our services, prevent fraud, and secure our systems
Legal Obligation To comply with tax, accounting, and legal requirements

4. How We Share Your Information

We may share your information in the following circumstances:

4.1 Service Providers

We work with trusted third-party service providers who assist us in:

  • Payment Processing: Secure payment gateways (e.g., Stripe, PayPal, Payoneer)
  • Email Services: Email delivery and marketing platforms
  • Analytics: Website traffic analysis (e.g., Google Analytics)
  • Hosting: Website and data hosting providers
  • Customer Support: CRM and helpdesk software

These providers are contractually obligated to protect your data and use it only for the purposes we specify.

4.2 Legal Requirements

We may disclose your information if required by law or in response to:

  • Legal processes (subpoenas, court orders)
  • Government or regulatory requests
  • Protection of our legal rights
  • Investigation of fraud or security issues

4.3 Business Transfers

If Cooper Firms is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

4.4 With Your Consent

We may share your information with other parties when you explicitly consent to such sharing.

We do NOT: Sell, rent, or trade your personal information to third parties for their marketing purposes.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

Retention Periods:

  • Active Clients: For the duration of our business relationship plus 3 years
  • Consultation Requests: Declined requests are deleted after 90 days
  • Financial Records: 7 years (for tax and accounting compliance)
  • Marketing Data: Until you unsubscribe or request deletion
  • Website Analytics: Anonymized data retained for 26 months

After the retention period expires, we securely delete or anonymize your personal information.

6. Cookies and Tracking Technologies

6.1 What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us remember your preferences and understand how you use our site.

6.2 Types of Cookies We Use

Cookie Type Purpose
Essential Cookies Required for website functionality (e.g., remembering form inputs)
Analytics Cookies Help us understand website usage and improve user experience
Preference Cookies Remember your settings and choices
Marketing Cookies Used to deliver relevant ads (only with your consent)

6.3 Managing Cookies

You can control cookies through your browser settings:

  • Block all cookies
  • Accept only specific cookies
  • Delete cookies after each browsing session
  • Receive notifications when cookies are set

Note: Blocking essential cookies may affect website functionality.

7. Your Privacy Rights

Depending on your location, you have the following rights regarding your personal information:

7.1 General Rights

  • Access: Request a copy of the personal data we hold about you
  • Correction: Request correction of inaccurate or incomplete data
  • Deletion: Request deletion of your personal data (subject to legal obligations)
  • Objection: Object to processing based on legitimate interests
  • Restriction: Request limitation on how we process your data
  • Portability: Receive your data in a structured, machine-readable format
  • Withdraw Consent: Withdraw consent for processing at any time

7.2 GDPR Rights (EEA, UK, Switzerland)

If you are in the EEA, UK, or Switzerland, you have additional rights under GDPR, including the right to lodge a complaint with your local data protection authority.

7.3 CCPA Rights (California Residents)

California residents have the right to:

  • Know what personal information is collected
  • Know whether personal information is sold or disclosed
  • Opt-out of the sale of personal information (we don't sell your data)
  • Request deletion of personal information
  • Non-discrimination for exercising privacy rights

7.4 How to Exercise Your Rights

To exercise any of these rights, please contact us using the information in Section 12 below. We will respond within 30 days.

8. Data Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it:

Security Measures Include:

  • Encryption: SSL/TLS encryption for data transmission
  • Secure Storage: Encrypted databases and secure servers
  • Access Controls: Restricted access to personal data on a need-to-know basis
  • Regular Audits: Periodic security assessments and updates
  • Employee Training: Staff trained on data protection best practices
  • Payment Security: PCI-DSS compliant payment processors

Important: While we use industry-standard security measures, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but continuously work to protect your information.

9. International Data Transfers

Cooper Firms is based in Morocco. If you are located outside Morocco, your information may be transferred to and processed in Morocco or other countries where our service providers operate.

When we transfer data internationally, we ensure adequate protection through:

  • Standard Contractual Clauses (SCCs) approved by the European Commission
  • Adequacy decisions by relevant data protection authorities
  • Your explicit consent for the transfer

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information promptly.

If you believe we have collected information from a child, please contact us immediately.

11. Third-Party Links

Our website may contain links to third-party websites, services, or resources. This Privacy Policy does not apply to those third parties.

We are not responsible for the privacy practices or content of third-party sites. We encourage you to review the privacy policies of any external sites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

When we make material changes, we will:

  • Update the "Last Updated" date at the top of this policy
  • Notify you via email (if you have an account with us)
  • Display a prominent notice on our website

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

Cooper Firms
Email: contact@helpsbridge.com
Phone: +15177597636

Data Protection Inquiries:
For privacy-specific requests (access, deletion, correction), please include "Privacy Request" in your email subject line. We will respond within 30 days.

By using our website and services, you acknowledge that you have read and understood this Privacy Policy.