Privacy Policy

1.1 Information You Provide Directly

When you request a consultation or contact us, we collect:

• Personal Identification: Full name, email address, phone or WhatsApp number
• Business Information: Website or social page URL (if applicable), business type, and industry
• Goals & Preferences: Your digital goals, marketing budget range, current situation, and chosen package
• Communication Records: Messages, emails, and call notes from our interactions with you
• Payment Information: Processed securely through third-party payment processors — we never store your card details

1.2 Information Collected Automatically

When you visit our website, we may automatically collect:

• Technical Data: IP address, browser type, operating system, and device information
• Usage Data: Pages visited, time spent, click patterns, and referring website
• Cookies: Small data files stored on your device (see Section 6 for full details)

1.3 Information From Third Parties

We may receive information from:

• Payment processors (transaction confirmations only)
• Analytics providers (anonymized usage statistics)
• Publicly available sources if you share a website or social page URL

2.1 Service Delivery

• Review and respond to your consultation requests
• Provide personalized digital marketing and AI consulting
• Deliver the service package you've chosen and paid for
• Communicate with you about your consultation progress
• Send follow-up materials, roadmaps, and deliverables

2.2 Payment Processing

• Send you a secure payment link after your request is accepted
• Process your payment and issue confirmation receipts
• Prevent fraud and unauthorized transactions

2.3 Communication

• Respond to your questions and support requests
• Send service updates and important account notices
• Send marketing communications — only with your explicit consent

2.4 Website Improvement

• Analyze website usage to improve functionality and content
• Understand visitor behavior to better serve our community
• Troubleshoot technical issues

2.5 Legal Compliance

• Comply with applicable laws and legal obligations
• Enforce our Terms of Service
• Protect our rights, safety, and property
• Prevent illegal or abusive activities

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, we process your personal data based on the following legal grounds:

4.1 Trusted Service Providers

We work with carefully selected third-party providers who assist us in running our services:

• Payment Processing: Secure gateways such as Stripe, PayPal, or Payoneer
• Email Services: Email delivery and communication platforms
• Analytics: Website traffic tools (e.g., Google Analytics — anonymized)
• Hosting: Website and data hosting infrastructure
• Customer Support: CRM and helpdesk software tools

All providers are contractually required to protect your data and use it only for the specific purposes we define.

4.2 Legal Requirements

We may disclose your information when required by law or to:

• Respond to legal processes such as subpoenas or court orders
• Comply with government or regulatory authority requests
• Protect our legal rights and defend against claims
• Investigate fraud or security issues

4.3 Business Transfers

If Helps Bridge Limited is involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction. We will notify you in advance of any such change and your continued rights.

4.4 With Your Explicit Consent

We will only share your information with any other party when you have clearly and explicitly given us your permission to do so.

We keep your information only for as long as necessary to deliver our services and meet our legal obligations. Here is a general overview of our retention periods:

• Active Clients: For the full duration of our relationship, plus 3 years after
• Declined Consultation Requests: Deleted within 90 days of the decision
• Financial Records: Retained for 7 years to comply with tax and accounting law
• Marketing Data: Until you unsubscribe or request deletion
• Website Analytics: Anonymized data retained for up to 26 months

Once retention periods expire, we securely delete or fully anonymize your personal information.

6.1 What Are Cookies?

Cookies are small text files placed on your device when you visit our website. They help us remember your preferences and understand how our site is used — so we can make it better for you.

6.2 Types of Cookies We Use

6.3 Managing Your Cookie Preferences

You are in control. You can manage cookies through your browser settings to:

• Block all cookies entirely
• Accept only certain types of cookies
• Delete cookies at the end of each browsing session
• Receive a notification whenever a cookie is set

Depending on your location, you have several rights over how your personal information is used. We are committed to honoring all of them.

7.1 General Rights (All Users)

• Access: Request a full copy of the personal data we hold about you
• Correction: Request correction of any inaccurate or incomplete information
• Deletion: Request deletion of your data, subject to legal obligations
• Objection: Object to processing based on legitimate interests
• Restriction: Ask us to limit how we use your data
• Portability: Receive your data in a structured, readable format
• Withdraw Consent: Withdraw any consent you've given at any time

7.2 GDPR Rights (EEA, UK & Switzerland)

If you reside in the EEA, United Kingdom, or Switzerland, you have full GDPR rights, including the right to file a complaint with your local data protection authority if you believe your rights have been violated.

7.3 CCPA Rights (California Residents)

If you are a California resident, you additionally have the right to:

• Know exactly what personal information we collect about you
• Know whether your information is sold or disclosed (it is not)
• Opt out of the sale of personal information (we do not sell data)
• Request deletion of your personal information
• Be free from discrimination for exercising any of these rights

7.4 How to Exercise Your Rights

To make any privacy request, please contact us at the details in the contact section below. Include "Privacy Request" in your subject line. We will respond within 30 days.

We take the protection of your personal information seriously and apply appropriate technical and organizational safeguards:

• Encryption: SSL/TLS encryption protects all data in transit
• Secure Storage: Encrypted databases hosted on secure, monitored servers
• Access Controls: Only authorized team members can access personal data, on a strict need-to-know basis
• Regular Security Reviews: Periodic assessments and updates to our security practices
• Team Training: All staff are trained on data protection responsibilities
• Payment Security: We use only PCI-DSS compliant payment processors

Helps Bridge Limited operates from Morocco. If you are based outside Morocco, your information may be transferred to and processed in Morocco or in other countries where our service providers operate.

Whenever we transfer data internationally, we ensure appropriate protections are in place through:

• Standard Contractual Clauses (SCCs) approved by the European Commission
• Adequacy decisions from relevant data protection authorities
• Your explicit informed consent for the transfer, where required

Our services are intended exclusively for adults aged 18 and older. We do not knowingly collect or store personal information from children under 18.

If we discover that we have inadvertently collected data from a minor without verifiable parental consent, we will delete it immediately.

If you believe we may have collected information from a child, please contact us right away using the details below.

Our website may include links to external websites, tools, or resources not owned or operated by Helps Bridge Limited. This Privacy Policy does not apply to those third-party sites.

We are not responsible for the content, privacy practices, or security of any third-party websites. We encourage you to read the privacy policy of every external site you visit before sharing any personal information.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer.

When we make meaningful changes, we will:

• Update the "Last Updated" date at the top of this policy
• Notify you by email if you are an active client
• Display a clear notice on our website for a reasonable period

We encourage you to revisit this page periodically. Continued use of our services after changes take effect constitutes acceptance of the updated policy.