Terms of Service

1. Agreement to Terms

By accessing or using the Cooper Firms website (helpsbridge.com) and services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms, you may not use our services.

1.1 Eligibility

You must be at least 18 years old to use our services. By using our services, you represent and warrant that:

• You are at least 18 years of age
• You have the legal capacity to enter into binding contracts
• You will provide accurate and complete information
• You will comply with all applicable laws and regulations

1.2 Business Representation

If you are using our services on behalf of a business or organization, you represent that you have the authority to bind that entity to these Terms.

2. Services Overview

Cooper Firms provides digital marketing consultation services, including but not limited to:

• Online advertising strategy and guidance
• Internet marketing consultation
• Website and landing page consultation
• Social media marketing advice
• Digital growth planning
• Campaign setup and optimization support

3. Consultation Request and Approval Process

3.1 Submission Process

When you submit a consultation request through our website:

1. You provide information about your business, goals, and budget
2. We review your submission within 24-48 hours
3. We determine if we can effectively help you achieve your goals
4. If approved, we send a secure payment link via email

3.2 No Immediate Payment

You are NOT charged at the time of submitting the consultation request form. Payment is only required after we review and accept your request.

3.3 Right to Decline

Cooper Firms reserves the right to decline any consultation request for any reason, including but not limited to:

• Insufficient information provided
• Services requested are outside our expertise
• Unrealistic expectations or goals
• Previous violations of our Terms
• Capacity limitations

If we decline your request, you will be notified via email and no payment will be required.

3.4 Acceptance and Payment

If we accept your consultation request:

• You will receive an email with a secure payment link
• Payment must be completed within 7 days of receiving the link
• Services begin only after payment is confirmed
• Failure to complete payment within 7 days may result in cancellation

4. Pricing and Payment

4.1 Service Packages

We offer the following consultation packages:

4.2 Payment Terms

• All prices are listed in Euros (€) and are subject to change
• Payment must be made in full before services begin
• We accept payment via secure third-party processors (Stripe, PayPal, Payoneer)
• You are responsible for any payment processing fees charged by your bank or card issuer
• Prices do not include applicable taxes, which may be added at checkout

4.3 Currency and Exchange Rates

If you pay in a currency other than Euros, the exchange rate applied is determined by our payment processor at the time of transaction. Cooper Firms is not responsible for currency conversion fees or rate fluctuations.

4.4 Non-Payment

If payment is not received within the specified timeframe, we reserve the right to:

• Cancel your consultation
• Suspend or terminate services
• Pursue legal remedies for payment collection

5. Refund and Cancellation Policy

5.1 Refund Eligibility

We offer refunds under the following conditions:

Full Refund (100%)

• Requested within 24 hours of payment AND before we deliver any work or consultation
• Cooper Firms is unable to deliver the service as described
• Technical issues on our end prevent service delivery

Partial Refund (50%)

• Requested within 7 days of payment AND before 50% of deliverables are provided
• You provide valid reasons for dissatisfaction

No Refund

• After all deliverables have been provided
• More than 14 days after payment
• You fail to provide requested information or cooperation
• You implement strategies incorrectly or incompletely
• External factors (market conditions, platform changes) affect results
• You violate these Terms of Service

5.2 How to Request a Refund

To request a refund:

1. Email us at contact@helpsbridge.com with "Refund Request" in the subject line
2. Include your order number, payment date, and reason for the refund
3. We will review your request within 3-5 business days
4. Approved refunds are processed within 7-10 business days

5.3 Client-Initiated Cancellation

You may cancel services at any time by notifying us in writing. Refunds for cancellations are subject to the refund policy above based on how much work has been completed.

6. Service Delivery and Deliverables

6.1 Delivery Timeline

Typical delivery timelines by package:

• Starter Review: 3-5 business days
• Action Plan: 5-7 business days
• Deep Analysis: 7-10 business days
• Premium Consultation: Ongoing over 6 weeks

Timelines may vary based on complexity and information availability. We will notify you of any delays.

6.2 Client Responsibilities

To ensure timely delivery, you must:

• Provide accurate and complete information
• Respond to our requests for additional information within 48 hours
• Grant necessary access to accounts, websites, or platforms (if applicable)
• Be available for scheduled calls or meetings

6.3 Delays Due to Client

If you fail to provide required information or cooperation, we reserve the right to:

• Pause the project timeline until information is received
• Deliver partial results based on available information
• Cancel the project without refund if unresponsive for 30+ days

6.4 Format of Deliverables

Deliverables are provided in digital format via:

• Email (PDF documents)
• Shared Google Docs or cloud storage
• Video or phone consultations (for applicable packages)

7. Intellectual Property Rights

7.1 Ownership of Deliverables

Upon full payment, you own:

• Custom strategies, plans, and reports created specifically for you
• Ad copy, content templates, and materials developed for your business

7.2 Cooper Firms Retains Rights To

• Our methodologies, frameworks, and processes
• Templates and tools used across multiple clients
• General knowledge and expertise
• Use anonymized case studies for marketing purposes

7.3 Client-Provided Materials

You grant Cooper Firms a limited license to use materials you provide (logos, images, website content) solely for the purpose of delivering services. We will not share or use these materials beyond the scope of our engagement.

7.4 Restrictions

You may NOT:

• Resell or redistribute our deliverables as your own services
• Share our proprietary methodologies publicly without permission
• Reverse-engineer our strategies to create competing services
• Remove copyright or attribution notices from deliverables

8. Disclaimers and Limitations of Liability

8.1 No Guarantees of Results

Cooper Firms provides professional consultation and guidance based on industry best practices. However:

• We do NOT guarantee specific revenue, profit, or growth results
• Results depend on your implementation, market conditions, budget, competition, and other factors outside our control
• Past results (ours or our clients') do not guarantee future performance
• Digital marketing involves inherent risks and uncertainties

8.2 "As-Is" Service

Our services are provided on an "as-is" and "as-available" basis. We make no warranties, express or implied, regarding:

• Accuracy or completeness of information
• Uninterrupted or error-free service
• Fitness for a particular purpose
• Merchantability

8.3 Third-Party Platforms

Our recommendations may involve third-party platforms (Google Ads, Facebook Ads, etc.). We are NOT responsible for:

• Changes to third-party platform policies or algorithms
• Account suspensions or bans by third parties
• Third-party platform downtime or technical issues
• Third-party fees or pricing changes

8.4 Limitation of Liability

To the maximum extent permitted by law, Cooper Firms' total liability for any claims arising from our services is limited to the amount you paid for the specific service package.

Cooper Firms is NOT liable for:

• Indirect, incidental, or consequential damages
• Lost profits, revenue, or business opportunities
• Data loss or corruption
• Business interruption
• Damages exceeding the amount you paid for services

8.5 Indemnification

You agree to indemnify and hold harmless Cooper Firms from any claims, damages, or expenses arising from:

• Your violation of these Terms
• Your violation of any laws or third-party rights
• Your misuse of our services or deliverables
• Your marketing practices or advertising content

9. Confidentiality

9.1 Our Commitment

We treat all client information as confidential and will:

• Not disclose your business strategies or proprietary information
• Not share your personal or financial information with third parties (except as required for service delivery or by law)
• Protect your data using industry-standard security measures

9.2 Your Commitment

You agree to keep confidential:

• Our proprietary methodologies and frameworks
• Specific strategies and tactics we share privately
• Any non-public information about Cooper Firms

9.3 Exceptions

Confidentiality obligations do not apply to information that:

• Is publicly available
• Was known before our engagement
• Is independently developed without using our information
• Must be disclosed by law

10. Prohibited Uses

You agree NOT to use our website or services to:

• Violate any laws or regulations
• Infringe on intellectual property rights
• Transmit harmful code, viruses, or malware
• Harass, abuse, or harm others
• Impersonate any person or entity
• Collect user data without consent
• Promote illegal products or services
• Engage in fraudulent activities
• Attempt to hack, disrupt, or damage our systems
• Use our services to compete with us or create competing services
• Scrape or extract data from our website using automated tools
• Share your account access with unauthorized parties

11. Termination

11.1 Termination by You

You may terminate services at any time by providing written notice. Refunds for early termination are subject to our refund policy in Section 5.

11.2 Termination by Us

Cooper Firms may terminate or suspend services immediately if you:

• Violate these Terms of Service
• Provide false or misleading information
• Engage in abusive or harassing behavior
• Fail to pay for services
• Use our services for illegal purposes
• Breach confidentiality obligations

11.3 Effect of Termination

Upon termination:

• You must cease using all deliverables and materials provided
• We will cease providing services
• You remain liable for any outstanding payments
• Sections regarding confidentiality, intellectual property, and limitations of liability survive termination

12. Dispute Resolution

12.1 Informal Resolution

Before filing any formal claim, you agree to contact us at contact@helpsbridge.com to attempt to resolve the dispute informally. We will work in good faith to reach a mutually acceptable resolution.

12.2 Governing Law

These Terms are governed by the laws of Morocco, without regard to conflict of law principles.

12.3 Jurisdiction

Any disputes arising from these Terms or our services shall be resolved in the courts of Morocco. By using our services, you consent to the exclusive jurisdiction of these courts.

12.4 Arbitration (Optional)

As an alternative to litigation, both parties may agree to binding arbitration. Arbitration decisions are final and binding, with limited rights to appeal.

12.5 Class Action Waiver

You agree to resolve disputes with Cooper Firms on an individual basis. You waive any right to participate in class action lawsuits or class-wide arbitration.

13. Modifications to Terms

Cooper Firms reserves the right to modify these Terms at any time. When we make changes:

• We will update the "Last Updated" date
• Material changes will be communicated via email or website notice
• Continued use of our services after changes constitutes acceptance
• If you do not agree to changes, you must discontinue using our services

Changes apply to future services and do not affect ongoing projects unless both parties agree.

14. General Provisions

14.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Cooper Firms regarding our services.

14.2 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions remain in full effect.

14.3 Waiver

Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

14.4 Assignment

You may not assign or transfer these Terms or your rights under them without our written consent. We may assign these Terms without restriction.

14.5 Force Majeure

Cooper Firms is not liable for delays or failures in performance due to circumstances beyond our reasonable control, including natural disasters, war, terrorism, government actions, pandemics, internet outages, or third-party platform failures.

14.6 Language

These Terms are written in English. Any translations are provided for convenience only. In case of conflict, the English version prevails.

14.7 Survival

Provisions regarding payment, intellectual property, confidentiality, disclaimers, limitations of liability, and dispute resolution survive termination of these Terms.

15. Contact Information

If you have questions about these Terms of Service, please contact us:

Thank you for choosing Cooper Firms. We're committed to providing clear, honest, and valuable consultation services.